We help businesses enhance their email marketing and CRM strategies. This includes audits, strategy development, campaign creation, automation setup, segmentation, and ongoing optimisation to boost engagement and revenue. This is depending on what your goal is.

We work across a wide range of leading CRM and email platforms, including Klaviyo, Dotdigital, Customer.IO,(http://Customer.IO) Bloomreach, and more. Don’t see your platform listed? Just ask, we’re happy to help with any system you use.

Our process is simple: 1. Discovery call to understand your goals 2. Audit & strategy development 3. Implementation of campaigns and automations 4. Reporting and ongoing optimisation We can tailor this process to your business focus to ensure you're getting the most from (Co)Lab. We want to be integrated as a team, rather than just an agency.

We can do either! Some clients prefer a full-service approach where we execute campaigns and automations, while others just want strategic guidance and recommendations. We are available for retainers or project-based campaigns.

Absolutely. We provide ongoing consultancy, optimisations, and support to ensure your email and CRM strategy continues to drive results as your business grows. We are here to support on your business goals and measure success.

Success is measured based on your goals and the work we’re doing - whether that’s campaigns, automations, overall strategy, or specific projects. We track the metrics that matter most in CRM, like engagement, clicks, conversions, and revenue impact, to show clear, actionable results.